FAQ

Most of our pieces are second-hand. You'll find the exact condition in each product description. We check every piece by hand before it ships.

Yes, most pieces are one-offs. If you like something, don't wait too long – once an item is sold, it usually won't come back.

The size is listed on every product page. With second-hand clothing, sizes vary by brand and era. Feel free to message us if you need exact measurements.

Shipping depends on the parcel size (S to XL) and the carrier you choose at checkout. Within Germany, standard shipping with DHL, DPD, GLS or Hermes starts at €5.49 and takes 1–3 business days; it's free on orders from €55. DHL Express (next business day) starts at €17.99. Shipping to other EU countries starts at €12.99 and usually takes 2–8 business days. All prices are listed under Shipping & Payment.

Yes, within Germany. Choose DHL Paket at checkout, enter "Packstation" and its number as the street (e.g. Packstation 123) and your DHL Postnummer in address line 2. Size XL parcels go to a post office ("Postfiliale" and its number). Other carriers cannot deliver to a Packstation.

Yes. You have a 14-day right of withdrawal from the day you receive the goods. Use the Withdraw from contract button at the bottom right of every page, or send us a short email at 33vault@pano-commerce.com and we'll get back to you with everything you need for the return. Full details are in our Right of withdrawal.

You'll see all available payment methods at checkout and at the bottom of every page.

Yes. Enter your company name and VAT ID at checkout and we'll issue the invoice to your company. For orders shipped to another EU country with a valid VAT ID, the supply is VAT-exempt (intra-Community supply).

By email at 33vault@pano-commerce.com, by phone at +49 151 64336247 or via our contact form.